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Welcome to West View Millennium Surgery

We must reduce the number of people that come into the surgery.  When you are next due your repeat medication please call the prescription line on 01429 890401.  Do not bring it into the surgery.  The prescription ordering line will be open daily from 1.30pm to 4.30pm for the coming weeks.

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

Stay at home if you have coronavirus symptoms

Stay at home for 7 days if you have either:

  • a high temperature – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you've started coughing repeatedly

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you're staying at home.

Testing for coronavirus is not needed if you're staying at home.

Read the advice about staying at home.

Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Use the 111 coronavirus service

Only call 111 if you cannot get help online.

Advice in other parts of the UK

For region specific information and advice in:

PRESCRIPTION ORDERING

In order to help you all in navigating the new rules of chemists not ordering prescriptions for patients we are here to help.  We have set up a dedicated prescription ordering line, call the surgery between 2pm and 4pm everyday on 01429 890401 to order your prescription.

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The Practice was established on this site in February 2000.

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Care Navigation

Why does the receptionist need to ask what's wrong with me?

Our reception staff are important members of the practice team and it has been agreed they should ask patients 'why the need to be seen'. 

* the most appropriate medical care

* from the most appropriate health professional

* at the most appropriate time

Reception staff, like all members of our team, are bound by patient confidentiality.

Please help us to help you get access to the right professional at the right time.  We have spent time training our excellent reception team to ensure they get you to see the most appropriate person for the care you need.  Therefore under our guidance the team will ask you a number of questions in regards to your problem and then give you the most appropriate advice.  We hope that as this service is expanded upon patients will see a huge benefit is accessing care at the right time.

Access

We are a one storey, purpose built Practice with full wheelchair accessibility and toilet facilities in the waiting area.

Sepsis Awareness

Sepsis Awareness

Hartlepool Mind

Hartlepool Mind are a self referral service for patients who are feeling depressed or anxious and want to feel better.  The service can be contacted on 01429 269303.

Medicines available to purchase over the counter

Prescribing of medicines available to purchase over the counter for self-care.  Self-care is the most appropriate route.  Do you know there are medicines and treatments available to buy over the counter?

  • Acute sore throat
  • Conjunctivitis
  • Coughs, colds and nasal congestion
  • Cradle cap (Seborrhoeic dermatitis - infants)
  • Dandruff
  • Diarrhoea (adults)
  • Dry eyes/sore tired eyes
  • Earwax
  • Excessive sweating (hyperhidrosis)
  • Haemorrhoids
  • Head lice
  • Indigestion and heartburn
  • Infant colic
  • Infrequent cold sores of the lip
  • Infrequent constipation
  • Infrequent migraine
  • Insect bites and stings
  • Mild acne
  • Mild cystitis
  • Mild dry skin
  • Mild irritant dermatitis
  • Mild to moderate hay fever/seasonal rhinitis
  • Minor burns and scalds
  • Minor conditions associated with pain, discomfort and/or fever (e.g. aches and sprains, headache, period pain, back pain)
  • Mouth ulcers
  • Nappy rash
  • Oral thrush
  • Prevention of dental caries
  • Ringworm/Athletes foot
  • Sun protection
  • Sunburn due to excessive sun exposure
  • Teething/mild toothache
  • Threadworms
  • Travel sickness
  • Warts and verrucae

Want to help make a difference?

Why not join our patient participation group.  We have face to face meetings bi monthly and are in the process of setting up a virtual group to allow you to communicate with us via email.  See the sign up for our patient group at the bottom of the page.

(Site updated 09/06/2020)
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