Friends and family Results

We feel it very important that we are open and honest and would like to help demonstrate this by sharing our patient feedback on a regular occurrence.

During the month of May 2019 we received the following feedback from our patients.

14 people completed the friends and family test whilst in the surgery.

8 people were extremely likely to recommend the practice to others

4 people were likely

1 neither likely or unlikely

1 did not answer.

Almost all of the comments were praising the practice systems, our hard working staff and the care and support we provide you.

We are very pleased with these comments.

One person commented having to wait 2 weeks to see a specific GP wasn't great and they might leave the surgery. 

We understand this frustration and will do our utmost to resolve this although we feel its due to the fact this GP only works one day per week. 

Many thanks to you for taking the time to give us feedback, we do really welcome this as it allows us to reflect and change the way we offer you the best service and care possible.